![]() ![]() Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. Learn about digital downloads Free virtual workshops Improve your skills across core apps and software with free online classes and trainings led by Microsoft Store associates. ![]() We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Instant software downloads Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Efficiently execute diagrams and flowcharts with the Visio 2019 Professional Download, available through. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. ![]()
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